Domain-Led Reliability Transformation for a Large-Scale Services Business Codincity was engaged by a leading telecom and digital services provider to enhance reliability across more than 50 high-impact B2B and B2C journeys—including customer onboarding, transaction flows, and enterprise platform operations. Through a domainled SRE framework spanning observability, automation, and proactive recovery, Codincity delivered measurable improvements in service continuity, reduced incident minutes by over 50%, and improved platform readiness for scale. This approach is now being extended to other industries where always-on digital journeys are critical—such as fintech, platforms, and consumer internet businesses.